#Solarwinds web help desk free edition how to
#Solarwinds web help desk free edition install
#Solarwinds web help desk free edition manual
#Solarwinds web help desk free edition professional

WHD creates each backup based on your selected schedule. If you do not select any days of the week, WHD will not create a backup. Select the days of the week and time of day for your automatic backup. Log in to Web Help Desk as an administrator.Įnsure that PostgreSQL is the selected vendor and the Use Embedded Database checkbox is selected. If you select a new database, this database will not be in use until you restart WHD. Perform the database backup before you apply any WHD update.Īll database connection settings are applied to the database currently in use. It is your responsibility to copy the database backup files to a network or tape drive. The default home folders for the supported operating systems are listed below. In the WHD product manuals, represents the WHD home folder. You can also select a custom folder, if required. If you selected the embedded PostgreSQL as your primary WHD database, enable the application to automatically back up your data on a selected day and time each week.Īll backups are stored by default to the pgsql/13/Backups directory in the WHD home folder. If the query does not create new table rows, the tables are not populated with data. You can check the system tables by executing the following query: See the MySQL website and follow the instructions for MySQL Server time zone support.

#Solarwinds web help desk free edition install

When you install your MySQL database, be sure to manually populate these system tables with time zone data.

If the database is missing time zone data, these qualifiers do not work properly. WHD requires this data because the Due Date and First Call Resolution qualifier logic is implemented from within the database. These tables are created when you install MySQL in your deployment, but are not populated by default with data. These qualifiers rely on data located in four MySQL system tables: You can search for tickets using two new qualifiers: Due Date and First Call Resolution. If you choose non-embedded, non-default MySQL as your primary database, install the database and manually populate your time zone system tables. You can also configure WHD to use a new SQL Server database instance on an existing server running SQL Server.Īfter you install SQL Server on your database server, enable TCP/IP in SQL Server and then create and configure your SQL Server database. Install SQL Server on a dedicated drive with at least 20 GB of space to accommodate the database engine, management tools, help desk tickets, and ticket file attachments. See the Microsoft Docs website for the installation instructions. If you choose non-embedded, non-default SQL Server as your primary database, install the database engine and management tools on a separate server prior to installing WHD. After you install MySQL, prepare the MySQL time zone tables. Install MySQL on a dedicated drive with at least 20 GB of space to accommodate the database engine, management tools, help desk tickets, and ticket file attachments. See the MySQL website for the installation instructions. If you choose non-embedded, non-default MySQL as your primary database, install the database engine and management tools on a separate server prior to installing WHD.

#Solarwinds web help desk free edition manual

You can create a backup schedule or initiate a manual backup in the Database Connection page at Setup > General > Database. If you choose embedded PostgreSQL as your primary database, WHD installs the database on the WHD server during the installation. To prevent database errors in the application, do not modify the default schemas. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.

#Solarwinds web help desk free edition how to

How to Install NPM and Other Orion Platform Products.

Upgrading From the Orion Platform 2016.1 to 2019.4.

Upgrading Your Orion Platform Deployment Using Microsoft Azure.

Upgrading Isn't as Daunting as You May Think.

#Solarwinds web help desk free edition professional

SolarWinds Certified Professional Program.